Frequently asked questions

Sign up for our newsletter to be the first to know about cool new events and drops! We’ll keep you updated with all the latest news and exclusive offers. Don’t miss out!

You can simply contact us by

e-mail: support@artiesstudios.de and we will be happy to help you.

To find your perfect size, please check our size chart available with each product. Keep in mind that the size may vary by up to 2.5 cm. If you're unsure, the size chart will help guide you to the best fit!

Cancellation of the order is only possible if it has not yet been processed by our warehouse.

You can easily contact us by filling in our contact form or you can also contact us by e-mail: etherealvisionclo@gmail.com

Our returns policy allows you 14 days from receipt of goods to return products provided they are in unused and perfect condition. Please note that the customer is responsible for the shipping costs for returns. You can contact us conveniently by e-mail: support@artiesstudios.de Further steps will then be discussed. However, if a product is defective or faulty, we will of course cover the costs of returning and replacing the faulty item. We will be happy to help you with any returns. Your satisfaction is important to us.

For returns, we ask for your understanding that it can take between 2 and 30 working days for the refund to be processed and the money to be transferred back. As soon as we have received and checked your returned goods, the refund process will be initiated. Please note that the actual duration depends on various factors, including bank processing time. We will make every effort to complete this process as quickly as possible and will be happy to keep you informed of the status of your refund.

For returns within the 14-day return period, we ask our customers to contact us to return the desired product. Our support team will be available to coordinate the return process and provide you with the appropriate shipping address. Upon receipt of the returned item, it may take between 2 and 30 working days for us to inspect the product. Once the inspection is complete and the product is in perfect condition, the refund will be initiated via bank transfer. We will endeavor to complete this process as quickly as possible and will be available to assist you throughout the process.

Our delivery times usually vary between 5 and 14 days (depending on your country). We strive to process your order as quickly as possible and deliver your products to you in a timely manner. Please note that the exact delivery time depends on various factors, including the shipping destination and any exceptional circumstances. We thank you for your understanding and patience during the delivery process.

Our shipping service providers DHL and DPD offer our customers a first-class shipment tracking system. Once your order has been shipped, you will receive a tracking number that you can use to follow your parcel on its journey. This tracking number allows you to track the exact location and current status of your parcel in real time. With this service, you have control over the delivery process and can see the expected delivery date. We value the transparency and reliability of these tracking features to ensure that your order arrives safely and on time.

Our shipping costs vary depending on the country. This charge is calculated per order and covers the cost of shipping your items safely and reliably. We strive to provide an efficient shipping service to get your products to you quickly and reliably. If you have any further questions about our shipping costs, please do not hesitate to contact us.